Frequently Asked Questions

Everything you need to know about shopping with Australia's leading handbag and luggage retailer.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while Express Post delivers within 1-3 business days to most metropolitan areas.

What is your return policy for online purchases?

We offer a 30-day return policy for change of mind, provided the item is in its original condition with tags attached. Returns can be made via post or at any Strandbags store nationwide.

Do you offer international shipping?

Currently, Strandbags Australia ships exclusively within Australia and to New Zealand. Please visit our dedicated NZ site for local delivery across the Tasman.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Zip.

How do I claim a warranty on a suitcase or bag?

If your product develops a fault, please bring it into any store with your proof of purchase, or contact our customer service team to initiate a warranty assessment under the manufacturer's terms.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.